Widerrufsrecht

📦 Return & Refund Policy

Thank you for shopping at craftsfabrics.com, operated by CraftsFabrics — the trading name of Crafts Fabrics Ltd., a company registered in England and Wales (Registration No: 12691873).

We want you to love your purchase, but if something isn’t right, we’re here to help!

This policy explains how returns, cancellations, withdrawals, refunds, and damaged or incorrect item claims are handled.

🔁 Return Policy (Domestic - UK)

You have 28 days from the date you receive your order to request a return.

To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition
  • Tags and original packaging must be intact where applicable
  • Proof of purchase, such as your order confirmation or receipt, must be provided

📩 To initiate a UK return, please contact us at support@craftsfabrics.com.

Once your return is approved, we’ll send you instructions on how and where to send the item.

Items sent back without prior approval may not be accepted.

EU Right of Withdrawal

If you are a consumer located in the European Union, you may have the right to withdraw from your eligible online purchase within 14 days from the date your item is delivered.

If your order contains multiple items delivered separately, the withdrawal period may start from the date the final item in your order is delivered.

You do not need to give a reason for exercising your EU right of withdrawal.

To submit a withdrawal, return, or cancellation request, please use our EU withdrawal page:

Withdraw from Contract / Return or Cancel Order

You will be asked to provide your order details and complete the request through our customer account/order portal. After submitting your request, you will receive confirmation by email.

For eligible EU withdrawal returns, the customer is responsible for return shipping costs unless the item is faulty, damaged, incorrect, or we are required by law to cover the return cost.

For eligible EU withdrawals, we will refund the product price and the standard outbound delivery charge originally paid, where required by applicable law. Additional delivery upgrades, express shipping, gift wrapping, or other optional services may not be refundable unless required by law.

We may reduce the refund if returned items have been handled beyond what is necessary to check their nature, characteristics, or functioning.

🌍 International Orders Outside the UK and EU

For international orders outside the United Kingdom and European Union, we currently do not accept change-of-mind returns or exchanges unless required by applicable law.

Please read all product details carefully before placing an international order outside the UK and EU.

This does not affect your rights if your item is damaged, defective, incorrect, or not as described.

⚠️ Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible at support@craftsfabrics.com.

Where possible, please contact us within 48 hours of delivery so we can investigate the issue quickly.

Your email should include:

  • Your order number
  • A clear description of the issue
  • Clear photos of the item or items
  • Photos of the outer and inner packaging, where relevant

We’ll review the issue and do our best to put things right promptly.

🚚 Shipping Your Return

Unless the item is faulty, damaged, incorrect, sent by mistake, or we are required by law to cover the return cost, you are responsible for return shipping costs.

Return address details will be provided once your request is approved or submitted through the correct return process.

We recommend using a tracked postal service when returning items, as we cannot be responsible for returns lost in transit.

🚫 Non-Returnable Items

Certain items may be excluded from change-of-mind returns, including:

  • Fabric cut specifically to your requested length or measurements
  • Made-to-order items
  • Personalised or custom-made items
  • Items that have been used, washed, altered, or damaged after delivery

However, if such items are faulty, damaged, incorrect, or not as described, you are still entitled to a replacement, repair, or refund where required under your statutory rights.

📝 Please double-check all measurements, quantities, colours, and product details before placing your order.

🔄 Exchanges

We don’t currently offer direct exchanges.

If you need a different item, please return the original item where eligible and place a new order for the preferred item.

💳 Refunds

Once we’ve received and inspected your return, we’ll notify you of the approval status.

If approved, your refund will be processed back to your original payment method.

🔔 Please allow 5–10 business days for your bank or credit card provider to process the refund after it has been issued.

Refunds are usually issued to the original payment method used at checkout.

📬 Need Help?

If you have any questions about returns, refunds, withdrawals, cancellations, or anything else, feel free to contact our customer support team at:

📧 support@craftsfabrics.com

We’re always happy to assist you!