FAQs

Do you offer fast and free shipping in the UK?

Yes! We offer free shipping on all UK orders with tracked delivery within 48 hours. You’ll receive your order quickly and stay updated every step of the way. We also offer worldwide shipping for our international customers!

How long will it take for my fabric to arrive after placing an order?

If the fabric you've selected is in stock, we typically aim to dispatch it within 3 working days. We'll keep you informed once it's on the way!

Can I return items? If yes, how?

As fabric is cut to order, we’re unable to accept returns on these items. However, if you have concerns, please email us at ak@craftsfabrics.com and we’ll guide you through the return process where applicable.

Return shipping costs are the responsibility of the customer.

For more information, please visit our Returns Policy.

Do you offer international shipping?

Yes, we ship to most countries worldwide! Shipping costs will be calculated at checkout based on your selected destination.

Please note: fabric weights vary, so final shipping charges may be adjusted after weighing your parcel. If there’s a difference, we’ll contact you for additional payment or refund the excess.

Customs and import duties are the responsibility of the recipient.

What if my parcel is damaged on arrival?

While we use trusted couriers like Royal Mail, damage can occasionally occur during transit.

Please inspect your parcel before signing for it. If there is visible damage, sign as “damaged” or refuse the parcel if it appears unusable.

It's important to notify us immediately of any delivery issues so we can assist with a resolution or file a claim with the courier.